Help

Delivery, payment, returns.

Short answers to the questions we get every day. Anything else, contact us.

Delivery

Where do you deliver?: All 77 districts of Nepal. Kathmandu Valley in 1-2 days, other cities in 2-3 days, remote districts in 3-5 days.
What does delivery cost?: Rs. 100 inside Kathmandu Valley, free on orders over Rs. 2,000. Outside the Valley, Rs. 150 to 250 depending on the district, shown before you confirm.
How will I know it is on the way?: You get an SMS with the courier name and tracking number the day it ships.

Payment

Cash on delivery?: Yes, everywhere we deliver. Pay the courier in cash when the parcel arrives.
eSewa, Khalti, bank transfer?: eSewa and Khalti at checkout. Bank transfer on request for larger orders.
Card payments?: Coming with the marketplace launch.

Returns and exchanges

Can I return a product?: Sealed, unused products within 7 days of delivery. Opened cosmetics cannot be returned for hygiene reasons unless the product is damaged or not as described.
Wrong or damaged item?: Send a photo within 48 hours by Messenger or email and we replace it or refund, our cost.
Refund timing?: Cash on delivery orders are refunded to your eSewa, Khalti or bank account within 3 working days.

Genuine guarantee

Are the products real?: Every product is sourced from the brand or its authorised Nepal distributor and arrives sealed. We do not buy grey-market or parallel-import stock.
What if I doubt something?: Send us the batch number. If a product we sold is proven counterfeit, you get a full refund and we drop the supplier.